Considering Talent? Adopting IT as a Service Could Be Your Answer

Friday, November 02 | 9:00AM–9:45AM MT | Mile High Ballroom 1A/B, Ballroom Level
Session Type: Breakout Session
Delivery Format: Interactive Presentation
The landscape of the university campus has digitized and the expectations (students, faculty, and stakeholders) lean heavily on the IT team's capabilities. Traditional IT has to adapt its workforce to match technology advances. This panel will discuss whether to focus on upskilling or move to IT as a service.

Outcomes: Understand the IT-as-a-service model * Explore best practices from higher ed and the private sector * Identify ideas to help improve workforce development


  • Michele Norin

    Sr. Vice President and Chief Information Officer, Rutgers, The State University of New Jersey
  • Heather Yurko

    VP, ISSIP-International Society of Service Innovation Professionals