Improving Support Services Through Applied Machine Learning

Learn how to use commercial and open-source applied machine learning technologies with support services data to better understand and improve the support experience. We will provide an overview of applied machine learning techniques, share workflows, and present case studies of how we use machine learning to improve the service experience.

Outcomes: Understand how to use applied machine learning techniques to gain new insights into operations data * Build a value case for investigating and developing machine learning capabilities within a support services operation * Develop a roadmap for incorporating machine learning into your operations