Innovations in Transforming the Student Experience: How CRM Can Help
Innovations in Transforming the Student Experience: How CRM Can Help
Wednesday, October 31 | 10:45AM–11:30AM MT | Mile High Ballroom 4A/B, Ballroom Level
Session Type:
Breakout Session
Delivery Format:
Interactive Presentation
Managing the relationship with every student is possible through the use of customer relationship management (CRM) software. CRM is a strategy of personalizing student interactions with the institution. We have been able to harness the power of CRM within student success to enhance the student and staff experience.
Outcomes: Better understand what a CRM is and the current state of CRM innovations in higher ed * Learn about current use cases of CRM in higher ed institutions, particularly to enhance the student experience * Gain insights on how to develop a 360-degree student view using a CRM
Presenters
Amjad Ayoubi
Senior Associate Dean, Tulane University
Joanna Iturbe
Digital Consulting Director, Huron
Rebecca Joffrey
Technology Innovation Officer, Cornell University
Resources & Downloads
LSB Federated Governance Model
Updated on 11/26/2019
Indiana University Governance Structure
Updated on 11/26/2019
Innovations in Transforming the Student Experience How CRM Can Help