IT Reorganization: 1.5 Years Later

Wednesday, October 31 | 12:30PM–1:30PM MT | Board 205, Poster Area, Exhibit Hall B-E
Session Type: Poster Session
Delivery Format: Poster Session
The University of Idaho reorganized ITS 1.5 years ago to improve customer service. This session will briefly discuss the before-and-after situation, focusing on how successful the reorganization has been, the challenges it has presented, and what we would do differently now.

Outcomes: Understand the impact of a major reorganization * Appreciate the personnel and personal impacts of reorganization * Review how we would have done things differently to help others avoid some of our challenges

Presenters

  • Brian Cox

    Director, Customer Experience and Engagement, University of Idaho
  • Dan Ewart

    VP for Information Technology and Chief Informatio, University of Idaho