Wednesday, October 31 | 4:15PM–5:00PM MT | Board 205, Poster Area, Exhibit Hall B-E
The University of Idaho reorganized ITS 1.5 years ago to improve customer service. This session will briefly discuss the before-and-after situation, focusing on how successful the reorganization has been, the challenges it has presented, and what we would do differently now.
Outcomes: Understand the impact of a major reorganization * Appreciate the personnel and personal impacts of reorganization * Review how we would have done things differently to help others avoid some of our challenges
Director, Customer Experience and Engagement, University of Idaho
VP for Information Technology and Chief Informatio, University of Idaho