Knowledge Management: The Fuel for Driving Efficiency

Wednesday, October 31 | 1:30PM–2:15PM MT | Mile High Ballroom 4C/D, Ballroom Level
Session Type: Breakout Session
Delivery Format: Interactive Presentation
Knowledge-centered service is widely recognized as a best practice. Still, the idea of writing everything down can seem overwhelming or threatening. We will share practical advice for incrementally deploying knowledge management practices, discuss common barriers to adoption, and identify the value these practices bring in performance metrics as well as intangible results.

Outcomes: Explore the principles of knowledge centered service (KCS) * Apply practical techniques to implement the "solve" and "evolve" directions of the KCS wheel * Plan for how you'll use KCS to complement your ITSM processes, IT architecture, project management, and knowledge management practices


  • Bob Black

    Assistant Director, IT Process and Planning, Miami University
  • Ricardo Chavira

    Senior Advisory Consultant, Computer Design & Integration LLC (CDI)

Resources & Downloads

  • Knowledge Management the fuel that drives efficiency

    Updated on 11/26/2019