Owning, Creating, and Managing Process: It's a Partnership

Thursday, November 01 | 9:45AM–11:15AM MT | Mile High Ballroom 4A/B, Ballroom Level
Session Type: Breakout Session
Delivery Format: Interactive Presentation
In this interactive session, we'll take an entertaining, insightful look at business process review, which places IT and business owners together at the table when starting a project. We'll demonstrate how at the University of Massachusetts multicampus system we're creating impactful process improvements and preparing cleaner paths to our next-generation ERP solution.

Outcomes: Learn how to create and manage a process restructuring with defined business unit ownership role * Understand the value of a process thinking mentality and its impact on the customer and deliverable * Get practical tips to engage business partners in process review and analysis prior to jumping to "new technology solution"


  • John Letchford

    University Chief Information Officer, University of Massachusetts Central Office
  • Irene Mauch

    Business Improvement Facilitator, Mauch Group
  • Vanessa Paulman

    Director, Immigration Services, University of Massachusetts Central Office

Resources & Downloads

  • UMass Process OwnershipPartnership Educause 2018 Presentation

    Updated on 11/18/2022