Owning, Creating, and Managing Process: It's a Partnership
Owning, Creating, and Managing Process: It's a Partnership
Thursday, November 01 | 9:45AM–11:15AM MT | Mile High Ballroom 4A/B, Ballroom Level
Session Type:
Breakout Session
Delivery Format:
Interactive Presentation
In this interactive session, we'll take an entertaining, insightful look at business process review, which places IT and business owners together at the table when starting a project. We'll demonstrate how at the University of Massachusetts multicampus system we're creating impactful process improvements and preparing cleaner paths to our next-generation ERP solution.
Outcomes: Learn how to create and manage a process restructuring with defined business unit ownership role * Understand the value of a process thinking mentality and its impact on the customer and deliverable * Get practical tips to engage business partners in process review and analysis prior to jumping to "new technology solution"
Presenters
John Letchford
University Chief Information Officer, University of Massachusetts Central Office
Irene Mauch
Business Improvement Facilitator, Mauch Group
Vanessa Paulman
Director, Immigration Services, University of Massachusetts Central Office
Resources & Downloads
UMass Process OwnershipPartnership Educause 2018 Presentation