Redesigning Spaces, Services, and Training for Creative, Collaborative Student Experiences

Friday, November 02 | 9:00AM–9:45AM MT | Mile High Ballroom 2B/3B, Ballroom Level
Session Type: Breakout Session
Delivery Format: Interactive Presentation
Computer labs were rows of desktops in the past, but today’s student experience is about creativity and collaboration. NYU used design thinking to assess its student needs and develop a series of innovative makerspaces, a new service model, and new staff training program that achieved 95% satisfaction using a process other institutions can apply.

Outcomes: Assess the student experience on your campus * Select the right strategies to enable physical and digital making * Evaluate recruitment and training of staff for customer service


  • David Ackerman

    Chief Digital Officer and Associate Vice President, Research Technology, New York University
  • Elliot Felix

    Founder, Brightspot Strategy, LLC

Resources & Downloads

  • Redesigning Spaces Services and Training for Creative Collaborative Student Experiences

    Updated on 11/26/2019