Service Boot Camp: From Service Ownership to Product Management (separate registration is required)
Service Boot Camp: From Service Ownership to Product Management (separate registration is required)
Tuesday, October 30 | 8:00AM–4:00PM MT | Mile High Ballroom 4C/D, Ballroom Level
Session Type:
Additional Fee Program
Delivery Format:
Preconference Workshop
Which services do you offer? How do you manage your portfolio and the product life cycle? When should you adopt or retire an offering? Gain hands-on experience with tools, techniques, and strategies to manage your IT service and product life cycle to deliver world-class value to your users and your institution.
Outcomes: Identify opportunities and needs across the service portfolio using a hands-on toolkit * Evaluate the current state of service ownership and product management * Craft a vision for the future state of your services and plan to achieve that vision
Presenters
Chas Grundy
Manager, Service Management, University of Notre Dame
Todd Jensen
Manager, IT Service Management, University of Nebraska - Lincoln
Luke Tracy
Enterprise Architect, University of Michigan-Ann Arbor