Which services do you offer? How do you manage your portfolio and the product life cycle? When should you adopt or retire an offering? Gain hands-on experience with tools, techniques, and strategies to manage your IT service and product life cycle to deliver world-class value to your users and your institution.

Outcomes: Identify opportunities and needs across the service portfolio using a hands-on toolkit * Evaluate the current state of service ownership and product management * Craft a vision for the future state of your services and plan to achieve that vision