Service Boot Camp: From Service Ownership to Product Management (separate registration is required)

Tuesday, October 30 | 8:00AM–4:00PM MT | Mile High Ballroom 4C/D, Ballroom Level
Session Type: Additional Fee Program
Delivery Format: Preconference Workshop
Which services do you offer? How do you manage your portfolio and the product life cycle? When should you adopt or retire an offering? Gain hands-on experience with tools, techniques, and strategies to manage your IT service and product life cycle to deliver world-class value to your users and your institution.

Outcomes: Identify opportunities and needs across the service portfolio using a hands-on toolkit * Evaluate the current state of service ownership and product management * Craft a vision for the future state of your services and plan to achieve that vision

Presenters

  • Chas Grundy

    Director, IT Strategy and Transformation, University of Notre Dame

  • Todd Jensen

    Manager, IT Application Support, University of Nebraska - Lincoln

  • Luke Tracy

    Manager of Research Computing Services, University of Michigan-Ann Arbor

Resources & Downloads

  • Service Ownership to Product Management Bootcamp

    Updated on 11/26/2019