The Importance of Listening and Building Relationships in Making IT Matter to the Institution

Thursday, November 01 | 2:30PM–3:15PM MT | Meeting Room 505/506
Session Type: Breakout Session
Delivery Format: Interactive Presentation
Solving problems isn't enough. In order to build an impactful, transformative IT organization, you need to have people who will take the time to listen and really understand the motivations and passions of your constituents. We often talk about relationship building, but it truly is the cornerstone of how we should be thinking about our organizations and their place within higher education. This session will discuss not just the importance but also the methods and strategies to help people embrace this concept.

Outcomes: Identify ways to help foster better listening and relationship building within your organization * Identify groups and individuals across the institution to target who may feel underserved or that they aren't being heard * Learn how to best enable this focus with all levels of the organization

Winner of the 2018 EDUCAUSE Rising Star Award. Award sponsored by Moran Technology Consulting, Gold Partner.


  • Damian Doyle

    Deputy CIO, University of Maryland, Baltimore County