What Your Service Desk Will Look Like in 2020

Friday, November 02 | 8:00AM–8:45AM MT | Meeting Room 304
Session Type: Industry Led
Delivery Format: Industry and Campus-Led Session
The future is now! User expectations and technology are going to force your Service Desk to make tremendous changes in the next 24 months, whether you are ready or willing. We'll explore the outcomes of the latest CIO survey followed by a discussion about whether some forward-looking technologies may already be "old school".

Outcomes: Self assess Service Desk priorities * Understand implications of infrastructure on scale and integration * Benchmark with other institutions


  • Michael Zastudil

    Sr. VP Customer Success & Product Management, Unifyed

Resources & Downloads

  • Service Desk 2020

    Updated on 11/26/2019