Who Owns this Service? IT Service Roles in Higher Education

Thursday, November 01 | 4:15PM–5:00PM MT
Session Type: Breakout Session
Identifying service owners and their responsibilities are key to effectively managing and delivering IT services. This session will present two ECAR working groups’ guidance and best practices on how and when the service owner role can be applied in higher education to improve IT service management effectiveness.

Outcomes: 1. Describe the roles and responsibilities of service owner and service offering manager within a product management framework. 2. Identify how these service roles and responsibilities can be applied in higher education enterprise IT 3. Identify best practices and guidelines for these service roles and responsibilities.