Our session explores the development of a dynamic Systems Administration team, formed through the integration of shared services and composed of individuals from diverse backgrounds. Over a 12-month period, we implemented targeted strategies to bridge gaps, foster collaboration, and build a stronger, more cohesive team. We highlight both the challenges we encountered and the engagement strategies that proved effective in maintaining high levels of motivation and participation. By leveraging shared resources and cultivating a collaborative culture, we improved communication, increased efficiency, and enhanced overall team performance. Our experience illustrates the potential of shared service models to support high-performing, adaptable teams in today’s higher education environment.
