Jay Baucom
AVP Professional Services,
Ferrilli
Empowering Your Campus: The Game-Changing Role of Managed Helpdesk Solutions
Wednesday, October 29, 2025 | 9:45AM–10:30AM CT | EDUCAUSE Commons, Enterprise Central, Poster Area
Session Type:
Poster Session
Delivery Format:
Poster
Discover how managed helpdesk solutions can enhance IT support in educational institutions by enhancing user experience, streamlining operations, and leveraging advanced technologies like AI. Learn from real-world examples and gain insights into best practices for creating a more efficient and responsive support system.