From Overwhelmed to Empowered: How We Built an AI Chatbot That Supports Students and Staff

Tuesday, October 28, 2025 | 9:45AM–10:30AM CT | EDUCAUSE Commons, Teaching & Learning Central, Poster Area
Session Type: Poster Session
Delivery Format: Poster
When students need fast answers and advisors need more time for one-on-one connections, an AI chatbot can bridge the gap. Learn how we partnered across departments to create Ellis C—a student-focused, custom-branded chatbot that answers questions 24/7, boosts the student experience, and frees up advisors for deeper support. We’ll share how we built it, tested it with students, launched it system-wide, and built a brand students love.

Presenters

  • Deseree Probasco

    Associate Vice Chancellor Data Governance, Lone Star College System

  • Shayla Rodriguez

    Systems Analyst II, Lone Star College System

Resources & Downloads

  • Poster Presentation

    Updated on 10/22/2025