Leading with Head and Heart: A Big Ten University's Journey to Unified IT Support

Wednesday, October 29, 2025 | 9:45AM–10:30AM CT | EDUCAUSE Commons, EDUCAUSE Central Poster Area
Session Type: Poster Session
Delivery Format: Poster

Transforming a distributed IT ecosystem doesn't have to mean dismantling it. Discover how Indiana University successfully centralized its IT support structures by emphasizing radical transparency, authentic relationships, and a people-first approach. This session will share real stories, practical tools, and interactive strategies to help you align diverse teams, navigate resistance, and foster a culture of trust and collaboration. Walk away with a fresh perspective and a roadmap for sustainable change.

Presenters

  • Elizabeth Harris

    Director of Academic Technology Support, Indiana University

  • Patrick Phillips

    Chief Technology Officer and Deputy CIO, Indiana University

Resources & Downloads

  • Leading with Head and Heart

    Updated on 11/2/2025