Monitoring Maturity Model and Strategy

Wednesday, October 29, 2025 | 3:15PM–4:00PM CT | EDUCAUSE Commons, Enterprise Central, Poster Area
Session Type: Poster Session
Delivery Format: Poster
Monitoring is critical for institutions to thrive. Monitoring enables data-driven decision-making, identifies areas for improvement, ensures accountability, and ultimately enhances the education experience. This expert panel will present how their institutions leverage a monitoring maturity model to develop a strategy for transitioning their current monitoring capabilities from reactive to proactive for all IT services.

Presenters

  • Steve Fullerton

    Director Network & Operations Center, Clemson University

  • Nathalie Gholmieh

    Senior Director, Hybrid Cloud Infrastructure & Operations, University of California San Diego

  • Joe Karam

    Director, Enterprise Monitoring Services, Princeton University

Resources & Downloads

  • Monitoring Maturity Model and Strategy Handout

    Updated on 6/11/2026