Nori Barajas
Principal Strategist - Education Ambassador,
CDW
Navigating Complexity: Achieving Faster, Better, Cheaper IT and Service Management
Tuesday, October 28, 2025 | 10:45AM–11:30AM CT | Meeting Room 208 A, Level 2
Session Type:
Breakout Session
Delivery Format:
Presentation/Panel Session
Explore how advanced help desk and service management tools can transform campus IT. Institutional IT leaders and subject manager experts, including Matt Varin, Field Manager, West at CDW, a Chief Information Officer, and an IT Service Lifecycle Manager, will share insights on optimizing business practices, reducing operational costs, and achieving scalability and integration. Learn how intelligent ticketing, automation, and AI-powered solutions streamline workflows and enhance customer experiences. Discover strategies for assessing ROI and selecting cost-effective platforms that meet institutional needs and budget constraints. This session promises interactivity and engagement through live demonstrations of cost savings, real-time Q&A, and hands-on workshops, ensuring a dynamic and informative experience. Join us for an engaging session that promises to deliver faster, better, and cheaper IT solutions in higher education.
