Shift Happens: What Leadership Development Taught Us About Changing IT Culture

Wednesday, October 29, 2025 | 4:00PM–4:45PM CT | Meeting Room 104 AB, Level 1
Session Type: Breakout Session
Delivery Format: Presentation/Panel Session
How do you lead IT teams through continuous change while building trust, reducing burnout, and still moving the needle on strategic priorities? What happens when IT leaders stop just managing systems and start leading people with purpose? In this session, two leaders from enterprise systems and systems engineering share how their leadership development journey reshaped the way they navigate change, build trust, and drive strategy across campus. Blending stories, missteps, and "aha!" moments, we’ll show how tools like systems thinking, emotional intelligence, and coaching helped us shift from being gatekeepers to guides. Walk away with practical tips for leading cross-functional teams, reducing burnout, communicating with clarity, and keeping momentum through constant change—no matter where you sit in higher ed IT.            

Presenters

  • Amanda Caton

    Assistant Director Technology, Infrastructure & Operations, Lehigh University

  • Erica Gluszynski

    Assistant Director of Enterprise Systems, Lehigh University

Resources & Downloads

  • Presentation Slides

    Updated on 10/26/2025