Higher education is at a crossroads, facing novel challenges and risks. Modern complexities demand streamlined processes, seamless collaboration, and student-centered experiences. How do we get there? By harnessing the power of service management! In this engaging, interactive workshop, we’ll unlock the key to institutional efficiency and effectiveness by introducing the essential service management toolbox. Tools in the toolbox include everything from foundations of service management and service design to modern service catalog practices, strategies for effective service management across the enterprise, and critical capabilities for achieving and measuring success. Capping off the program will be looking ahead to what’s on the horizon for service management. Whether you are new to ITSM or a seasoned practitioner, new to enterprise service management or an experienced business analyst, or a client services director or a strategic C-level executive, this workshop will equip you with the tools needed to drive service management success.
Outcomes of this workshop:
Note: Participants who successfully complete this preconference workshop will be eligible to receive an EDUCAUSE microcredential. To earn this digital badge, you must complete a brief workshop evaluation and share two key learning outcomes from your experience. All registered participants will receive an email on October 29 with instructions for completing these steps. Completion of both is required. To learn how to accept and make the most of your microcredential, visit the EDUCAUSE Microcredential website.
