Tuesday, March 27, 2018 | 2:00PM–2:45PM ET | Room 552
Session Type:
Breakout Session
Delivery Format:
Interactive Presentation
We all have limited resources. Find out how we (the Manhattan College Client Services and Operations group) developed a Student Employee Hierarchy to achieve our goal of a 90% student-run service desk. This goal could not have been achieved without development, training, and an awesome ITSM tool. We will take you through all aspects of this journey.
Outcomes: Learn how to develop a training plan * Learn how to develop an accountability plan * Learn how to develop a development plan
Presenters
Rich Musal
Director of Client Services & Operations, ITS, Manhattan College
Greg Quaglieni
IT Support Specialist II of Operations, Manhattan College
Resources & Downloads
Our Journey to a 90 StudentRun Service Desk Slides
3 MB, pptx - Updated on 9/7/2024
Our Journey to a 90 StudentRun Service Desk Performance Policies Agreement