New technology tools or systems that we implement can significantly impact how our customers work. But, let's not confuse implementation with adoption. IT teams implement, customers adopt. In this session, we'll approach technology change through the lens of a framework for assessing your campus readiness for these changes. We'll explore how an understanding of technology and project management capacity and organizational and cultural readiness form a foundation for moving your customers toward adoption. By identifying the assets in place to leverage and the pain points associated with a technology shift, the likelihood of adoption and project success will increase.
Project Portfolio Consultant, College of the Holy Cross