Don't Forget: Support Changes in the Cloud Too!

Thursday, November 02 | 8:00AM–8:30AM ET | Meeting Room 111A/B, 100 Level
Session Type: Breakout Session
Delivery Format: Interactive Presentation
Our applications, platforms, and infrastructure are moving to the cloud, but what does that mean for support services? In this session, we will explore critical questions to consider as your services move to the cloud, share lessons learned, and help you design a successful model for support in the cloud.

Outcomes: Understand the strengths and challenges of designing support models for cloud service delivery * Learn how to develop campus support processes that will enable success in the cloud * Identify skills, training resources, and career paths needed for a successful support workforce

Presenters

  • Brandon Bernier

    Vice President IT & Chief Information Officer, Colorado State University

  • Katie Rose

    AsstVP IT Strategic Excellence & Engagement, University of Notre Dame