How I Learned to Stop Worrying and Love IT Rationalization

Thursday, November 02, 2017 | 4:30PM–5:20PM ET | Meeting Room 204C, 200 Level
Session Type: Breakout Session
Delivery Format: Interactive Presentation
In 2011 the University of Michigan started a large-scale IT rationalization effort. From business case to implementation to operational reality, nothing went as originally planned. Does centralization lead to cost savings? What's the impact on faculty and the mission? Learn from Michigan's experience to deliver value, scale, and efficient desktop services.

Outcomes: Understand the true cost drivers behind centralized desktop services * Learn engagement strategies to successfully partner with faculty and unit IT * Understand the impact of centralization success or failure

Presenters

  • Erik Hofer

    Associate Vice President, Academic Services and Deputy CIO, University of Washington

  • Bob Jones

    Assistant Vice President, Emerging Technology and Support Services, University of Michigan-Ann Arbor

  • Reid Paxton

    Director of End User Services, University of Michigan-Ann Arbor

  • Maurice York

    Director of Library Initiatives, Big Ten Academic Alliance