Modeling an IT Strategy for Student Success

Thursday, November 02 | 1:30PM–2:20PM ET | Meeting Room 103C, 100 Level
Session Type: Breakout Session
Delivery Format: Multi-Campus Perspective Panel, Talk Show
This session will present how Maryland's University Process Innovations (UPI) office has been tackling the challenge of how to successfully lead process improvement and innovation efforts across the academy through a combination of consulting practice, research, and education. Included in the discussion are Maryland's strategy, methodology, organization, governance, and lessons learned.

Outcomes: Explore common causes of poorly performing administrative processes and how to address them * Identify an end-to-end value-delivery process that spans multiple organizations * Identify common mistakes when designing administrative and academic process and how to avoid them


  • Hank Childers

  • Celeste Schwartz

    Vice President for Information Technology & Institutional Effectiveness, Montgomery County Community College
  • Jack Suess

    Vice President of IT & CIO, University of Maryland, Baltimore County

Resources & Downloads

Modeling an IT Strategy for Student Success
EDUCAUSE Review - November 2016