Erik Giles
Command Center Manager,
University of Chicago
Providing a 24/7 Support/Operations Solution
Thursday, November 02, 2017 | 12:15PM–1:15PM ET | Exhibit Hall A-C, 200 Level
Session Type:
Poster Session
Delivery Format:
Poster Session
As higher education becomes more digital and global, there is an increased need to support students, faculty, and staff outside of business hours. The University of Chicago currently runs a low cost 24/7 group that adds measurable value. This presentation will cover how we designed the support model and the current results.
Outcomes: Build a road map for developing your own 24/7 team with both budget and staff * Design a 24/7 schedule that includes time off and needed headcount * Write a process that can be used by a team with no technical background
Outcomes: Build a road map for developing your own 24/7 team with both budget and staff * Design a 24/7 schedule that includes time off and needed headcount * Write a process that can be used by a team with no technical background