Relationships Rule: Account Management's Role in IT

Butler IT's development of an account management practice has proven critical to the delivery of strategic, innovative value to our partners across campus. We'll share takeaways from some of our successes, lessons learned from some of our failures, and discuss the opportunities we see on the horizon.

Outcomes: Understand how account management can enhance IT's relationships * Learn about the strategy of implementing consulting-oriented practices in IT * Understand how relationship management benefits internal IT resources