Reorganizing a Customer Service Organization: Culture and Impact

Wednesday, November 01, 2017 | 12:45PM–1:45PM ET | Exhibit Hall A-C, 200 Level
Session Type: Poster Session
Delivery Format: Poster Session
As the University of Idaho prepares for extensive growth, the current technology customer support organization could not easily scale or meet the expectations of its customers concerning support, response time, and adaptability. This session will outline our process, the changes, and lessons learned as we execute the transition.

Outcomes: Understand why we undertook a reorganization * Identify others tackling similar situations and build contacts for future discussions * Identify tactics that could benefit your organization in IT customer support

Presenters

  • Brian Cox

  • Dan Ewart

    VP for Information Technology and CIO, University of Idaho

Resources & Downloads

  • EDUCAUSEUIDAHOITSPOSTER

    9 MB, pdf - Updated on 9/7/2024