Vickie Schuh
ITSM Program Manager,
University of Wisconsin-Milwaukee
Revitalizing the Service Catalog in a Support Services Environment
Wednesday, November 01, 2017 | 12:45PM–1:45PM ET | Exhibit Hall A-C, 200 Level
Session Type:
Poster Session
Delivery Format:
Poster Session
The session will discuss experiences in developing a service catalog, how ECAR research influences the design of an understandable service catalog, and possible directions for communication to the campus community.
Outcomes: Identify research in developing service catalog entries * Identify hurdles in redefining a service * Develop methods for communicating service catalog entries to the campus community
Outcomes: Identify research in developing service catalog entries * Identify hurdles in redefining a service * Develop methods for communicating service catalog entries to the campus community