Sustainable Organizational Effectiveness through Service Management

Thursday, November 02, 2017 | 12:15PM–1:15PM ET | Exhibit Hall A-C, 200 Level
Session Type: Poster Session
Delivery Format: Poster Session
We will share our IT Service Management team experiences in establishing a best-in-class service management program that greatly enhances organizational capabilities to manage and optimize business outcomes.

Outcomes: Identify key success factors for an ITSM program in a higher ed institution * Learn how to develop a roadmap for service management * Explore the structure for a service management office

Presenters

  • Dush Fernando

    Director, Technology Support Services, IT Services & Support, Northwestern University