Using Design Thinking to Enable Student Success and Build Community - Learning space design and furniture provided by Steelcase Education, Gold Partner

How can you enable student success when students depend on support services from so many different groups? The University of Miami answered this question by developing a new learning commons using design thinking. We designed the process to transform mere staff committees into high-performance teams that became communities of practice among service providers. We established a vision, assessed user needs, developed a collaborative service model, defined what different partners would offer, prototyped services, and piloted spaces. This interactive session will walk your through a process you can apply to your institution while offering opportunities to reflect and discuss along the way.

Outcomes: Identify student success challenges in academic and administrative support services * Apply a design thinking process to generate, test, assess, refine, and communicate solutions to these challenges * Build relationships with like-minded change agents who are transforming how their institutions enable student success