Celisa Manly
Director, IT Service Management,
Northern Arizona University
Digital Transformation and Emergency Communications on Campus
Thursday, October 29, 2020 | 12:00PM–12:20PM ET
Session Type:
Industry Led
Delivery Format:
Simulive
This presentation takes participants through a cross-divisional digital transformation journey, from high-effort paper forms to digital services and workflows on the ServiceNow platform, while improving the resilience and availability of emergency communications on the Northern Arizona University campus.
Outcomes:
Learn about improving service delivery, availability, and mean time to repair * Discover cost savings through digital transformation * Understand how to reduce institutional risk