Digital Transformation and Emergency Communications on Campus

Thursday, October 29, 2020 | 12:00PM–12:20PM ET
Session Type: Industry Led
Delivery Format: Simulive

This presentation takes participants through a cross-divisional digital transformation journey, from high-effort paper forms to digital services and workflows on the ServiceNow platform, while improving the resilience and availability of emergency communications on the Northern Arizona University campus.



Outcomes:

Learn about improving service delivery, availability, and mean time to repair * Discover cost savings through digital transformation * Understand how to reduce institutional risk

Presenters

  • Celisa Manly

    Director, Enterprise Service Management, Northern Arizona University