From Help Desk to Tech Café: UTSA's Innovative Tech Support Center

On Demand
Session Type: Breakout Session
Delivery Format: On-Demand

Presenters for the University of Texas at San Antonio's technology department, University Technology Solutions, will discuss their initiation of an innovative Tech Café, a comprehensive area on campus designated for optimizing technology services and support to students, faculty, and staff.



Outcomes:

Learn how UTS transformed its help desk into an innovative Tech Café by evaluating the positive effects of consolidating technology support * Identify the demand for tech support in network and system access, software application, and hardware support * Explore tools and formulate strategies for an innovative technology support setup

Presenters

  • Ben Garcia

    Sr. Director - Client Experience & Solutions, University of Texas at San Antonio

  • Vanessa Kenon

    Associate Vice President Technology Compliance and Community Engagement, University of Texas at San Antonio

  • Kendra Ketchum

    Vice President for Information Management, University of Texas at San Antonio