From Help Desk to Tech Café: UTSA's Innovative Tech Support Center

On Demand
Session Type: Breakout Session
Delivery Format: On-Demand

Presenters for the University of Texas at San Antonio's technology department, University Technology Solutions, will discuss their initiation of an innovative Tech Café, a comprehensive area on campus designated for optimizing technology services and support to students, faculty, and staff.


Learn how UTS transformed its help desk into an innovative Tech Café by evaluating the positive effects of consolidating technology support * Identify the demand for tech support in network and system access, software application, and hardware support * Explore tools and formulate strategies for an innovative technology support setup


  • Ben Garcia

    Sr. Director - Client Experience & Solutions, University of Texas at San Antonio
  • Vanessa Kenon

    Associate Vice President Technology Compliance and Community Engagement, University of Texas at San Antonio
  • Kendra Ketchum

    Vice President for Information Management, University of Texas at San Antonio