How COVID Changed Service Management and What You Can Do About It

On Demand
Session Type: Industry Led
Delivery Format: On-Demand

Whether your campus is totally online or sporting a hybrid on-campus/off-campus look, there are several ways you can leverage service management to continue elevating the student experience. Join Joshua Tooley from Texas Christian University and Loren de la Cruz from Cherwell Software to hear how different organizations have approached support during the pandemic.


Understand the changes and challenges facing the support organization when the pandemic hit * Learn how to keep service continuity on-campus in a safe manner * Hear about tools and opportunities other organizations used to support their customer base during an uncertain time


  • Loren de la Cruz

    Senior Product Marketing Manager, Cherwell Software
  • Joshua Tooley

    Director of IT Support, Texas Christian University