Innovating ITSM: A Mad Scientist’s Perspective on Continual Process Improvement

Wednesday, October 28 | 1:25p.m. - 1:45p.m. ET
Session Type: Industry Led
Delivery Format: Simulive

ITSM got you down? Getting tired of the same old day-to-day “tickets in, tickets out” lifestyle? What if there were a way to keep up with the daily ticket grind but also push boundaries and reinvigorate your passion for ITSM? This rapid-fire session will showcase dozens and ideas that push ITSM to the next level through the use of design and technology, including AI, machine learning, IoT, and more.



Outcomes:

Learn how you can use innovation and design thinking techniques to push the boundaries of your ITSM systems and processes * Find out how to drive continual service improvement through the use of out-there and outside-the-box ideas * Hear about a framework for innovation, as well as ideas and information for carrying out dozens of innovative ideas in your own environment

Speakers

  • Chris Chagnon

    ITSM Architect, Worcester Polytechnic Institute
  • Loren de la Cruz

    Senior Product Marketing Manager, Cherwell Software