Karen Juday
Director, IT Client Support,
University of California, Los Angeles (UCLA)
IT Support: Collaboration for Service Excellence and Effectiveness
On Demand
Session Type:
Breakout Session
Delivery Format:
On-Demand
IT support at many institutions has been highly distributed. Due to efforts to find efficiencies and provide more consistent and predictable support, the IT support community is challenged to find ways to collaborate to find more efficient ways of operating while increasing or at least sustaining customer service excellence.
Outcomes: Gain additional perspectives from the panelists as well as other participants on the challenges around consolidating IT support operations * Learn strategies for how a collaborative approach can be used to achieve goals * Define KPIs that can be used to drive evidence-based decisions
Outcomes: Gain additional perspectives from the panelists as well as other participants on the challenges around consolidating IT support operations * Learn strategies for how a collaborative approach can be used to achieve goals * Define KPIs that can be used to drive evidence-based decisions
