Leading Sustainable Change through Process Mapping

Process mapping helps anyone solve campus challenges by visualizing current practices, thereby identifying root causes and revealing novel solutions -- all while building stakeholder support. Practice these versatile methods you can apply to introduce a new, collaborative problem-solving approach in any area, from student experience to IT efficiency.

Outcomes: Identify the sorts of challenges process mapping can help solve * Describe the three phases of process mapping and strategies for engaging teams at each phase *Apply the principles of process mapping to improve an example university process