Laurel Eddins
Strategic Services Director,
University of South Carolina
Optimizing IT: Enhancing the Digital Experience
Tuesday, October 27, 2020 | 4:25PM–4:45PM ET
Session Type:
Industry Led
Delivery Format:
Simulive
The pandemic afforded the University of South Carolina an opportunity to enhance its IT Service Management model. This is the first step in an ongoing program at the university to optimize distributed IT teams and business functions. By optimizing IT, we seek a future state in whcih IT business functions are offered as enterprise-level services according to standardized levels of quality.
Outcomes:
Hear an overview of IT Service Management’s trajectory at the University of South Carolina * Understand the opportunities afforded to University of South Carolina's ITSM function as a result of the pandemic * See a model for the application of optimized IT in a post-pandemic environment
