Jason Belland
Vice President, Education Cloud GTM,
Salesforce
Optimizing Your Institution For Virtual Support
Thursday, October 29, 2020 | 3:00PM–3:20PM ET
Session Type:
Industry Led
Delivery Format:
Simulive
With the outbreak of COVID-19 affecting every institution, UNC Charlotte needed to ensure that its students had access to critical support during this time, regardless of location. The campus service center, Niner Central, quickly evaluated data to determine critical student needs. They adjusted their service center strategy to include on-campus safety measures, improved communication models, and enhanced appointment options to ensure that every student has access to a service specialist.
Outcomes:
Learn strategies to optimize service centers and support models in a virtual world * Find out how to use data to identify service and support trends to effectively allocate resources * Develop plans to help safely shift back to face-to-face service
