Redefine, Transform, and Streamline the Endpoint Experience

On Demand
Session Type: Breakout Session
Delivery Format: On-Demand
Under our IT2020 initiative, distributed IT support areas came together in 2016 to figure out how to take the best of the best practices and apply them at scale to unify the endpoint client experience and support model campus-wide. Attend this session to hear about our five-year journey, what we have implemented, lessons learned, and next steps.

Outcomes: Understand key components of a successful scaled endpoint experience effort * Understand successful models of campus-wide collaboration and consensus building, even if IT is decentralized * Learn how to start where you are at your institution to succeed at streamlining a client experience your faculty, staff, and students will appreciate

Presenters

  • Stephen Johnson

    Information Technology Manager, University of Central Florida

  • JP Peters

    Associate Director, IT Support Services, University of Central Florida

  • Chris Tellez

    Information Technology Manager, University of Central Florida