Sue Crowley
Managing Director,
Harvard Business School
Scaling Student Services While Keeping it Real
Thursday, October 29, 2020 | 11:25AM–11:45AM ET
Session Type:
Breakout Session
Delivery Format:
Simulive
Learn how to evolve from brick-and-mortar to a digital student experience delivery without diminishing quality. Hear how Harvard Business School Online was able to adapt and align in order to serve up to 10,000 learners at a given time. Find out what tools were uncovered, what best practices were employed, and what metrics are used to measure success.
Outcomes: Learn about transitioning student services to a digital world * Discover how to scale systems, structure, and processes to serve a broader and more diverse audience * Understand how to maintain quality and measure success in an ever-changing online education space
Outcomes: Learn about transitioning student services to a digital world * Discover how to scale systems, structure, and processes to serve a broader and more diverse audience * Understand how to maintain quality and measure success in an ever-changing online education space