Share the Load: A Cultural Approach to Service Management Partnerships

On Demand
Session Type: Breakout Session
Delivery Format: On-Demand
How can you satisfy your customers' needs while returning IT to the mission of the institution? How can you leverage partnerships to create a sharp focus on end-user experiences? Learn how Penn State shifted its culture from technology driven to a user-centric model through the implementation of our Shared Service Management Partnership Program.


Explore the framework Penn State IT used to shift from a technology-focused to user-centric approach * Identify ways that Penn State IT's approach to enterprise service management can apply to your organization regardless of size and scope * Examine how to break down large-scale, multi-tiered initiatives using an agile-based perspective


  • Megan Folmar

    IT Project Manager, Web Development, The Pennsylvania State University
  • Lindsey Kiraly

    IT Manager, The Pennsylvania State University
  • Veronica Longenecker

    Director of Liberal Arts IT, The Pennsylvania State University
  • Ryan Wellar

    IT Director, The Pennsylvania State University