Simplifying the Student Onboarding Journey through Adaptive Cards
Thursday, October 29, 2020 | 11:25AM–11:45AM ET
Session Type:
Breakout Session
Delivery Format:
Simulive
Getting ready for college can be tasking for new students and for their families, who have to navigate the ropes of onboarding. Learn how American University has streamlined the new student onboarding journey through an integration platform, eliminating 120+ emails sent to each student and cutting in half the number of help inquiries.
Outcomes: Learn about customer journey maps for visualizing steps, touchpoints, and departments * Hear about the benefits of integrated platforms and microservices * Learn about Microsoft Adaptive Cards for creating rich interactive card exchange format * Understand time/cost savings and overall value to the students and their parents * Discover how to predict student melt
Outcomes: Learn about customer journey maps for visualizing steps, touchpoints, and departments * Hear about the benefits of integrated platforms and microservices * Learn about Microsoft Adaptive Cards for creating rich interactive card exchange format * Understand time/cost savings and overall value to the students and their parents * Discover how to predict student melt