Thank You, Diversity: How UNC Launched an ITSM Platform and Changed IT

Tuesday, October 27, 2020 | 4:25PM–4:45PM ET
Session Type: Breakout Session
Delivery Format: Simulive
When faced with a daunting ITSM tool implementation project, the central IT organization at UNC-Chapel Hill made the bold decision to completely rethink its approach to staffing and leading project teams. Find out what happens when you make DEI not just a priority on the project, but the guiding force for a successful implementation.

Outcomes: Discover how diverse teams impact project outcomes * Learn an approach for assessing the diversity of a project team and strategies for implementing important changes * Hear about a real world case study of how UNC-Chapel Hill made changes in a large, highly decentralized campus community

Presenters

  • Brenda Carpen

    Director, ITS Project Portfolio & Change Management, University of North Carolina at Chapel Hill

  • Kate Hash

    Assistant Vice Chancellor for Customer Experience, University of North Carolina at Chapel Hill

  • Uduak Ndoh

    Vice Chancellor for Information Technology, Health Sciences, University of Pittsburgh