The Cobbler's Shoes: Addressing IT Change and Configuration Processes

This session explores the ways in which Wesleyan University tackled the implementation of configuration and change management within their ITSM platform. The presenters will focus on how a cross-functional IT team designed and implemented these processes so that they work for the organization rather than against it and will share lessons learned.

Outcomes: Achieve buy-in from disparate teams who interact with your ITSM platform differently * Discover how to create momentum in implementing change and configuration management * Learn how to establish a framework for defining and documenting a process for change and configuration management