The Cobbler's Shoes: Addressing IT Change and Configuration Processes

Tuesday, October 27 | 3:00PM–3:20PM ET
Session Type: Breakout Session
Delivery Format: Simulive
This session explores the ways in which Wesleyan University tackled the implementation of configuration and change management within their ITSM platform. The presenters will focus on how a cross-functional IT team designed and implemented these processes so that they work for the organization rather than against it and will share lessons learned.

Outcomes: Achieve buy-in from disparate teams who interact with your ITSM platform differently * Discover how to create momentum in implementing change and configuration management * Learn how to establish a framework for defining and documenting a process for change and configuration management

Presenters

  • Kevin Kane

    Manager of Student Systems & Web Applications, Wesleyan University
  • Karen Warren

    Deputy CIO, Wesleyan University