The Institutional Value of Digital Innovation
On Demand
Session Type:
Industry Led
Delivery Format:
On-Demand
“Be willing to take a chance.” That’s the perspective of Megan Hartz, University of Missouri–Columbia Associate Director of Service Management, when it comes to cultivating a culture of innovation. Interviewed by Jessica Bell, Cherwell Product Line Manager, Hartz describes her approach of automating processes and taking them to the next level across different departments throughout the institution. Learn how ESM innovation and digital transformation improved efficiencies and how successes have been defined and measured as expectations have shifted during 2020.
Outcomes:
Learn how to back into a process automation approach * Hear about opportunities for process efficiency through digital innovation * Understand how to cultivate an innovative mindset