Mark Nathanson
Service Delivery Process Consultant,
University of Maryland
The Problem with Digitization: It's You, Not Them
On Demand
Session Type:
Breakout Session
Delivery Format:
On-Demand
It has been over 50 years since the dawn of computers. In this hype we have blindly thrust technology on everything, forgetting the core lessons of process engineering. Value delivery must rest on a strong foundation of processes and people who utilize them. Come walk through some real-life examples of poor automation and learn how to prevent it.
Outcomes: Identify the root causes of poorly designed processes * Realign process design efforts utilizing an agile methodology to combat poor design practices * Demonstrate how to identify a poor process design and the associated technique to correct the poor design
Outcomes: Identify the root causes of poorly designed processes * Realign process design efforts utilizing an agile methodology to combat poor design practices * Demonstrate how to identify a poor process design and the associated technique to correct the poor design