Trusting Your Chatbot -- The Power of People and Perception

Warning: A bot will not be leading this session. However, the importance of trust and perception when it comes to digital transformation will be at the core of this discussion. In this presentation, attendees will learn the latest developments on all things related to chatbots and student success.

Outcomes: Learn how digital transformation is rarely ever about technology and is always about trust, people, and perception * Learn how conversational technology is transforming digital engagement at a number of universities * Learn how to get buy-in from campus leaders to support tech-based initiatives