Unified Communications and Collaboration: Modern Call Centers
On Demand
Session Type:
Breakout Session
Delivery Format:
On-Demand
By building a world of Unified Communications, University of Houston leverages its investment to integrate innovative technologies such as Anywhere365 to drive the digital transformation to a multi-instance, omnichannel contact center that engages customers through multiple communication channels and provides a personalized experience.
Outcomes: Understand that omnichannel communication is possible and is what customers want * Develop an appreciation for enhancing contact centers through Unified Communications and Collaboration integration and ecosystems, whether on-premises or in the cloud * Recommend a path forward to collaborate with peers in the education space, beyond the session event
Outcomes: Understand that omnichannel communication is possible and is what customers want * Develop an appreciation for enhancing contact centers through Unified Communications and Collaboration integration and ecosystems, whether on-premises or in the cloud * Recommend a path forward to collaborate with peers in the education space, beyond the session event