Where Does All the Money Go? IT Service Costs and Benchmarking
On Demand
Session Type:
Breakout Session
Delivery Format:
On-Demand
Knowing the full cost of IT services and projects supports better decision making. Learn about a tested IT service cost model and its outcomes. This session then proposes for discussion a multi-institution collaboration to develop a process for calculating benchmarks of the full cost of key IT applications in higher education.
Outcomes: Learn the value of calculating the cost of IT services for strategic engagement and IT planning * Learn what is involved in calculating service costs * Consider the opportunity to engage in the development of a cost model to develop benchmarks for key IT applications
Outcomes: Learn the value of calculating the cost of IT services for strategic engagement and IT planning * Learn what is involved in calculating service costs * Consider the opportunity to engage in the development of a cost model to develop benchmarks for key IT applications